1. Are there any other upfront costs for the phone deals Focustalk has?

No, there are no upfront costs, if transferring a number from another carrier please ensure your current contract has ended.

2. What are the mobile contract lengths of Focustalk?

Depending on the customers needs we can have no contract, 6, 12, 18 or 24 month contracts. All call rates are based on the length of the contract.

3. Do you have any other plans or are you limited to what is displayed on the web site?

Focustalk has many options and call plans. Call Customer Support on 1300 784 673 so your specific needs can be addressed. Tailoring solutions for our customers is important to us.

4. Can I transfer my plan account to another person?

You can apply to transfer your plan to another person providing the new applicant passes all credit assessments. All outstanding amounts on your account must be paid in full before the account ownership can be transferred. Change of ownership fees may also apply.
Please contact Customer Service on 1300 784 673 to discuss transferring your plan account ownership.

5. What happens at the end of my minimum term?

Unless you contact us upon expiry of your minimum term, your mobile service will be allowed to continue on a month-to-month basis under the same conditions as your original plan. You can extend your plan with us at any time. This will involve an additional agreement (but no additional costs) regarding plan length and terms.

6. What if I wish to disconnect my mobile service?

You can request disconnection of your mobile service at any time. Any monthly plan charges (such as access fees) will be calculated up to the last day of your final billing period. We require a minimum of 14 days notice to place you on your final billing run.

If you disconnect your mobile service prior to the expiry of the minimum term of your plan you will be immediately liable for the balance of your plan (Plan Payout) for the months remaining on your contract term, plus any billed/unbilled charges.

7. Are there areas without mobile network coverage?

The mobile network Focustalk uses is constantly being improved. However, the mobile service is not free from faults or interruptions and may not be received in some areas, or in some buildings, or at certain times. The mobile service can also be affected by climatic, geographic and network issues.

8. Can I just buy a phone outright?

Yes you can. You have the choice of upfront or month by month purchase costs. We have some great rates on mobile phone handsets. Please contact Customer Service on 1300 784 673 for latest prices. And don’t forget we can still be your network provider even if you purchased a phone from elsewhere.

9. Who is responsible if my mobile phone is faulty?

Manufacturers are responsible for providing mobile phones in working order. If your mobile phone is faulty you may be able to make a claim under the manufacturer’s warranty. Details of the warranty are included with your mobile phone. (Most mobile phones come with a 12 month warranty and a 6 month warranty for batteries.)

10. What is a SIM card?

SIM stands for Subscriber Identity Module. The SIM card is a tiny memory chip card which has information stored on it. Your mobile phone reads the information in your SIM card when it connects to the mobile phone network and may also use it to save information such as your phone book. The Focustalk phone network requires you use the Focustalk Network SIM cards.

11. How do I make emergency calls from my mobile?

In case of an emergency, dial 112 from your mobile phone anywhere in the world with GSM coverage and you will be automatically connected to that country’s local emergency number (including Australia). You can also dial 112 from a mobile phone without a SIM card or without having to enter a security-protection key/PIN number in most instances.

Note: 112 is the GSM international standard emergency access number, and can only be dialled on digital mobile phones. It cannot be dialled from the fixed network or from new technology such as CDMA.

12. What is GPRS?

With GPRS (General Packet Radio Service) you can be continuously connected to data networks and access your favourite information and entertainment services. Just turn on, tune in, and download - whenever you like. GPRS is the perfect bearer for many kinds of applications: Multimedia picture messaging, Imaging and browsing.

GPRS utilizes packet switching technology where information is transmitted in short bursts of data over an IP-based network. GPRS provides a quick session set up and fast data transmission speeds. GPRS can use multiple time slots for data transfer as opposed to a normal single time slot.

GPRS is an always-connected data service as opposed to the old method of actually dialling into the data service as required.

13. What is "MMS"?

MMS stands for Multimedia Messaging Service. With an MMS-compatible phone you can send and receive colour pictures. GPRS must be activated to send an MMS.

14. What is "GSM"?

GSM stands for "Global System for Mobiles", which is a digital technology for cellular phones. In the outer areas of Australia the CDMA network may be the best network for you as it has greater coverage in rural areas.

15. What does Tri Band mean?

Tri band refers to the physical frequencies which your mobile phone can operate on. The three international frequency ranges or bands reserved for GSM are 900MHz, 1800MHz and 1900MHz.

Tri Band phones can use all three GSM frequency bands 900MHz, 1800MHz and 1900MHz.
In Australia, as at the time of publication, most GSM networks still use only the 900MHz frequency band. Soon, GSM carriers will be upgrading their networks to support the 1800MHz band also. However, the 1900MHz band is only used in some parts of the United States and is unlikely to be used anywhere else in the world. If your mobile phone supports tri band, and if it is using a tri band network, it will automatically switch between 900MHz, 1800MHz or 1900MHz frequencies without you even knowing - even while you are in the middle of a call!

Right now in Australia, for the majority of mobile phone users, having a tri band mobile phone really has little effect on service or quality. In the future, dual band functionality (900MHz and 1800MHz) may mean better GSM coverage in some areas, however GSM carriers are unlikely to use the 1900MHZ frequency band in Australia.

For the GSM carrier, having dual or tri band phones means that they can also simultaneously support more mobile phone conversations.