1.

Who do I contact if I have a querty on my bill?

2. How will I receive my Bill ?

You can choose to receive your Bill in the mail or have an email sent to your preferred email account.

3. How can I pay my Bill ?

Online

Go to the option on this website to enter your credit card details for immediate online payment.

Direct Debit

Call 1300 768 146 and register for Direct Debit from your nominated bank account or credit card. Payments will be debited on the due date automatically. You will never have to remember to pay your Bill again.

BPay

Contact your participating Bank, Credit Union or Building Society, either by internet or telephone, to make this payment from your cheque, savings or credit card account. When prompted enter the Biller Code and your Customer Reference (on your Bill).

BPAY Biller code: 707364

Credit Card

Call our Telepay service on 1300 790 868 (24hrs) to pay your Bill using Bankcard, MasterCard, Visa, American Express and Diners. We will provide you with a receipt number for your records.

Paying in Person

Please present this payment slip at a Post Office where cash, cheque or credit card will be accepted using the barcode.

Mail

Detach the payment slip from the bottom of the Bill and return it together with your cheque made out to Telecommunications Payment Services. They are our outsourced transaction payment processing bureau.

4. How do get my Bill emailed to me instead of a paper copy ?

You should contact Customer Service on 1300784 673 who can arrange to have your monthly invoice emailed as a PDF file. This can then be read online and printed if required.

5. Who do I contact if I have a query on my Bill ?

You should contact Customer Service on 1300 784 673 if you have any questions related to Billing.