1. Are there any costs or charges involved?

Joining Focustalk is free of charge. All that you will pay for is the cost of your telephone calls. If you choose the. There will be no connection charges for lines already rented by you, but for any new or additional lines standard Telstra connection charges will apply.

2. Will my phone number change?

No, your number does not change. Nothing changes except that you will receive a bill from Focustalk for your local, national, international and calls to mobile phones at much reduced prices.

3. How do I access your network?

If you are a Focustalk customer, every time you make a call it will instantly be routed through the Focustalk network.

4. Do you offer a long distance or international fax service?

You are able to send faxes by using the Focustalk network and will be charged the same as if you were making a voice call. Please be aware however, that you must use 0011 when dialling internationally as 0015 (fax stream) is a Telstra product and 0019 is an Optus product and is not compatible to the Focustalk network.

5. I have received an application form, which states that I am authorising pre-selection/non code access. What does this mean?

This means that you are authorising your phone number to be placed on the Focustalk network, which means that you will have direct access to the Focustalk network every time you make a call, without having to dial an over-ride code.

6. What is Total Service?

When you join Focustalk Total Service you authorise that your entire account, not just the one number be transferred to Focustalk, so what that means is that all of the services which did appear on your old bill, will now be billed for you by Focustalk. So please make sure that you know what numbers are on your account before authorising transfer to Focustalk.

7. I used to get a discount on my local calls with Telstra, can I still get it with Focustalk?

Once you join Focustalk for Total Service, we will better any discounts and incentives that you received from your old carrier, however you will automatically receive Focustalk great rates for all your national, international, calls to mobiles and local calls.

8. If I am having trouble getting through to a number or have been cut off in the middle of a call, whom can I contact to help?

If there appears to be any type of fault on your line then you can contact Customer Service on 1300 784 673 who are available from 9am - 5pm Monday to Friday.

Outside of these times Line Faults can be reported on 1300 790 868.

Total Service customers should also contact 1300 784 673 for any faults with local calls, your local line or rented handset. If you are not a Total Service customer you will need to contact your local call Service Provider for any of the latter faults.

9. I have many service numbers on my bill that I am unable to easily recognise. Have you an option available that will aid me in recognising these?

Sure, we are able to place what is known as a User Name onto your account. This will appear to the right hand side of the service number and will aid you to recognise the numbers.